Terms & Conditions
Terms & Conditions
This page sets out the terms and conditions upon which Continuum (Entertainment) Ltd, incorporated and registered in England with company number 1950293, whose registered office is at St Edmund’s House, Margaret Street, York, YO10 4UX (“Continuum”, “we”, “us” or “our”), provides and operates “The Emmerdale Village Tour” (the “Attraction”) to you and/or your visitors (“you” or “your”) (the “Attraction Rules”).
Please read these Attraction Rules carefully before making a booking (“Booking”) for the Attraction. By making a Booking, you agree to be bound by these Attraction Rules. We shall have the benefit of any term or condition you agree to with any third party as part of your Booking and a breach of such third party shall be considered a breach of these Attraction Rules.
Please read these Terms carefully before making a booking (“Booking”) for The Emmerdale Village Tour. By making a Booking, you agree to be bound by these Terms and the terms of any relevant booking company. We shall have the benefit of any term or condition you agree to with any third party as part of your Booking and a breach of such third party shall be considered a breach of these Terms.
About The Emmerdale Village Tour
The Emmerdale Village Tour is an external behind-the-scenes walking tour of the famous street lasting approx. 90 minutes. The Experience will take visitors around the actual streets used for the filming and production of ITV’s Emmerdale. Guests will see many familiar places such as The Woolpack, Cafe Main Street and David’s shop. The guided tours final stop is the Emmerdale Village Tour where guests can immerse themselves in the Emmerdale Village Tour history with internal sets, props and costumes.
The Emmerdale Village Tour is located in a secret filming location. Details are available here.
Whilst we anticipate that all exterior sets will be accessible during our operating hours, there may be occasions where some areas are closed due to production requirements. At our discretion, we reserve the right to amend the route accordingly, without prior notice.
About The Emmerdale Village Tour
Our Emmerdale Village Tour experience allows you to step into the drama and visit such locations as the legendary Woolpack. Guests will find a fascinating display of props that have become part of Emmerdale’s legacy.
Booking your Tour
Booking your Tour
All persons wishing to attend The Emmerdale Village Tour must make a Booking in advance. Payment must be made in full at the time of the Booking, either by credit or debit card. We do not accept cash or cheques as payment.
Once a Booking has been made, you will receive a Booking Confirmation email confirming payment has been made with a link to download your ticket(s). This will include your order reference number, ticket number(s) and your allocated Tour date and time. This email acts as your proof of purchase. Please check that you have received this email following your purchase, as we will accept no responsibility should you not receive this for reasons outside of our control and advise you to check your email Junk or Spam folder.
It is your responsibility to check all details on your Booking and ticket(s) are correct, as mistakes cannot be rectified. Unfortunately, we are not able to offer any refunds or exchanges for cancellations or no-shows. Should you have any questions, please contact our Guest Enquiries via our contact us page here: Get in Touch
Due to the nature of the guided tour taking place on a working television set, we may need to cancel tours for operational reasons. If this happens, we will give you as much notice as possible and refunds or exchanges will be offered, but no further compensation will be offered.
Cancellations must be made at least 28 days in advance of your arrival time. All cancellations made within 28 days of the booked visit date will not receive a refund. Cancellation fees are 100% of the booking. To cancel your visit please visit our contact us page here: Get in Touch. We retain absolute discretion as to whether late cancellations will be charged.*
Cancellations for bookings are charged as follows:
28 days before visit – 100% of number booked.
No-show fees are 100% of the booking. We retain absolute discretion as to whether No-show fees will be charged.
Refunds – We retain absolute discretion as to whether refunds will be given.
We are only liable for refunding the cost of tickets at its purchased value if the Attraction is closed at Your designated visit time.
Gift Voucher Terms & Conditions
Buying Gift Vouchers
Gift Vouchers must be purchased online at https://www.emmerdalevillagetour.co.uk and may not be resold
These are not physical gift vouchers but e-vouchers that can be printed at home and gifted
Gift Vouchers cannot be returned or refunded (except in accordance with your legal rights)
All guests making a booking through any payment method, including gift voucher redemption are also bound to the terms and conditions of booking found at the top of this page.
Gift Vouchers purchased before 25th July 2022 were only valid until 31st December 2022
Gift Vouchers purchased after the 25th July 2022 are valid for 12 months from the date of purchase and must be booked before expiry.
All visits to The Emmerdale Village Tour must be prebooked in advance and this can be done following the steps to redeem your gift voucher.
You must bring your booking confirmation with you on your visit and hand it to a member of our team upon your arrival.
This voucher is valid for admission tickets to The Emmerdale Village Tour and cannot be used for special events or towards purchases in our shop or kiosk.
This voucher cannot be used in conjunction with any other offer or promotion.
Gift Vouchers cannot be exchanged for cash and are non-transferable.
This voucher has no monetary value and can only be used at The Emmerdale Village Tour.
No change is available, the voucher can only be used for a visit for an adult or child as stated on the voucher.
If lost, your e-voucher cannot be replaced.
Vouchers cannot be extended past their 12 months expiry date and Cancellation of booking within 48 hours of arrival will render the voucher null and void.
Group Bookings
Attending The Emmerdale Village Tour
This page sets out the terms and conditions upon which Continuum (Entertainment) Ltd, incorporated and registered in England with company number 1950293, whose registered office is at St Edmund’s House, Margaret Street, York, YO10 4UX (“Continuum”, “We”, “Us” or “Our”), provides and operates “The Emmerdale Village Tour” (the “Attraction”) to you and/or your visitors (“You” or “Your”) (the “Attraction Rules”).
Please read these attraction rules carefully before making a booking (“Booking”) for the Attraction. By making a Booking, You agree to be bound by these Attraction Rules. We shall have the benefit of any term or condition You agree to with any third party as part of Your Booking and a breach of such third party shall be considered a breach of these Attraction Rules.
Attraction Rules:
You are admitted to the Attraction, subject to the Attraction Rules. If You do not comply with them, You may be removed from the Attraction by Our personnel, security, or police officers without any right to a refund. This is without prejudice to any claim that We may have against You or arising out of Your actions. Whilst inside the Attraction, You must comply with any reasonable instructions given to You by Our personnel or any third party instructed on Our behalf.
By entering the Attraction, You accept that you have a duty to take reasonable steps to ensure Your own safety and the safety of others, taking into account any personal medical conditions. All persons in and around the Attraction should behave in a safe manner at all times.
Refusal of Entry
We reserve the right to refuse entry on to a tour or remove any person who:
- Arrives late for their tour.
- Is suspected to be under the influence of drugs or alcohol.
- Behaves in a manner which is disruptive to the enjoyment of other visitors.
- Does not respect the historical nature of the attraction.
- Behaves in a manner which compromises the safety of other visitors or staff.
- Uses verbal or physical threats or insults towards any member of staff.
- Causes damage or physical disruption to any part of the attraction.
Booking
All bookings remain provisional until a signed confirmation is received via email, to confirm the booking and full payment has been received.
All bookings whether provisional or confirmed are identified with a unique reference number which must be quoted in all subsequent correspondence.
Payment
Your booking will not be confirmed until we have received full payment. Once full payment has been received your booking will be confirmed to you via email confirmation and receipt will be sent out.
Amendments & Cancellations
To amend Your booking up to 48 hours prior to your visit please visit our contact us page here: Get in Touch. We reserve the right to charge for any amendments made within the 48-hour period prior to arrival.
Additional numbers attending to those originally booked must be pre-advised as no guarantee of availability can be given if additional numbers arrive on the day. Increases to booked numbers, services and facilities will be charged at prices applicable at the time of such revision. Please visit please visit our contact us page here: Get in Touch to arrange this.
Cancellations must be made at least 28 days in advance of your arrival time. All cancellations made within 28 days of the booked visit date will not receive a refund. Cancellation fees are 100% of the booking. To cancel your booking please visit please visit our contact us page here: Get in Touch. We retain absolute discretion as to whether late cancellations will be charged. *
Cancellations for bookings are charged as follows:
28 days before visit – 100% of number booked
No-show fees are 100% of the booking. We retain absolute discretion as to whether No-show fees will be charged.
Refunds – We retain absolute discretion as to whether refunds will be given.
Weare only liable for refunding the cost of tickets at its purchased value if the Attraction is closed at Your designated visit time.
Covid-19 (Coronavirus)
For more information on our Covid-19 procedures please see our COVID-19 page. The safety measures that have been introduced are intended to minimise the risk of contracting the Covid-19 virus but this risk cannot be completely eradicated. Therefore, anyone visiting the Attraction acknowledges that they do so at their own risk.
On the Day of the Visit
We ask all groups to arrive at least 15 minutes before their scheduled tour time. Details of which can be found in your confirmation email. We reserve the right to refuse entry to any group arriving after their scheduled tour time and we retain absolute discretion as to whether late arriving groups/guests will be charged for their tour. Standard fees for late arrival will be 100% of the booking fee.
For the safety and security, all guests and their belongings may be searched before entry.
You will be added to Our mailing list following your visit so we can contact you with information regarding our special offers and events. If You do not wish to receive any further communication from us following your visit, please vist our contact us page here, and let us know of your requirements: Get in Touch
Attending Emmerdale Village Tours
Please check the date and time of your Tour. You are expected to arrive for the guided tour at least 15 minutes before your allocated Tour time, as shown on your ticket. Your tickets must be presented at the main entrance – this can be displayed on your phone/tablet, or as an A4 printed copy. We accept no responsibility for the loss or theft of any tickets. For Group Bookings please allow sufficient additional time depending on your group size and any special requirements. We will endeavour to accommodate visitors who arrive after this time, but cannot guarantee entry for visitors who arrive late and miss their allocated Tour time. During busy periods, it may not be possible to allow you or your party access on that day, in which case you will be required to re-book another date and time.
Only Bookings made directly with us, or one of our authorised sales partners, are valid for admission. All persons entering The Emmerdale Village Tour must hold a valid ticket which must be retained at all times by you or a member of your party and be available for inspection by any member of staff. Failure to produce a valid ticket may result in your removal from the attraction.
We reserve the right to amend an allocated Tour time once it has been issued to you, but we will always endeavour to notify you as soon as possible. Should we need to cancel your Booking, you may choose to select an allocated Tour time for an alternative date and time, or cancel your booking whereupon we will refund you all monies you have paid to us for your Booking, but no further compensation will be paid.
Accessibility
We endeavour to make as much of The Emmerdale Village Tour accessible to all our visitors as possible, however due to the nature of the live television set this may not always be possible. For full details, please read our accessibility statement.
Health & Safety
From time to time, staff may draw visitors’ attention to certain health and safety policies and procedures, to which all visitors must adhere to including the fire evacuation procedure.
All visitors must comply with all relevant safety information and announcements whilst attending. Any breach of these terms or any unacceptable behaviour likely to cause damages, nuisance, injury to any other visitor or member of staff or the attraction will lead the staff to eject you from our premises.
Security
Please arrive 15 minutes before the start of your Tour to allow for all security checks to take place before The Emmerdale Village Tour starts. Visitors will be subject to a person and bag search.
Only bring essential items and keep belongings to a minimum. Note that there are no temporary storage facilities for non-permitted bags, so it will be your responsibility to find a safe temporary storage facility.
The following items are permitted:
- Small bags including handbags (under 40cm x 35cm x 19cm – approximately the size of an A3 sheet of paper).
Prohibited items/actions:
- Large Backpacks (Over 40cm x 35cm x 19cm – approximately the size of an A3 sheet of paper);
- Large bags including shopping bags (over 40cm x 35cm x 19cm – approximately the size of an A3 sheet of paper);
- Suitcases;
- Any item where the contents cannot be verified on search such as wrapped presents/gifts
- Smoking, which is strictly prohibited within all areas.
We reserve the right to refuse entry to, or eject from The Emmerdale Village Tour, any person who:
- arrives late for the guided tour (as stated on the Booking);
- is suspected to be under the influence of drugs or alcohol;
- does not respect the nature of the attraction and the guided tour;
- behaves in a manner which is disruptive to the enjoyment of other visitors;
- behaves in a manner which compromises the safety of other visitors or staff;
- uses verbal or physical threats or insults toward any guest or member of staff;
- goes beyond the boundaries outlined by the tour guide or
- Fails to comply with any other term of the tour
General Information
Tickets for The Emmerdale Village Tour cannot be used for advertising, promotions, competitions or raffles unless formal written permission is given by us. Unlawful resale or attempted unlawful resale of Tour tickets is grounds for seizure or cancellation of those tickets, and this will be done with no refund or other compensation.
We also reserve the right to alter or amend the duration and or the route of the guided tour to protect the production of any show using the set or studio spaces.
- Refunds – There are no refunds for tickets bought and not used unless you are advised by us that the tour will not be running. No refunds will be given for individuals that do not attend a booked tour.
- Reschedule -You are able to reschedule your booking providing it’s not within 48 hours of your visit. If you decided to reschedule your ticket, there will be a £5 administration fee. You will need to create an account to be able to reschedule your booking. Please click here should you wish to reschedule. If your visit is within 48 hours, we are unable to reschedule your booking.
- Tour capacity – All Tours operate to a set capacity of guests per tour. For safety and security reasons we are not allowed to exceed this capacity.
- Translators – If you are a Group booking and wish to bring a translator, please contact us to arrange a private tour.
- Variation – We have the right to vary these Terms from time to time by either notifying you of the variation in writing or by updating these Terms as they appear on our website.
- Photography – For confidentiality reasons, there may be areas of the set where we do not allow photography, our tour guides will notify you if this is the case. From time to time we, or other authorised parties may carry out photography and/or video recording and/or other monitoring on or in the vicinity of the experience, which may feature visitors. By accepting these Terms, you agree that the operator or any authorised party may use such images in perpetuity in any promotional, advertising or publicity material in any format whatsoever. You further agree that all rights in these materials rests with the operator or such authorised party (as the case may be). If you do not wish your image and/or data to be used in this way please contact our Guest Enquiries team via the online form.
- Videos and Videography – there are no videos to be taken whilst on tour or on site.
- Privacy Notice – Any personal data provided in connection with The Emmerdale Village Tour be processed in accordance with our Privacy Notice.
